At Shinjitsu Audio, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return it within 15 days for a full refund or store credit.
To initiate a return, please contact us at 480-414-9811 to receive a Return Merchandise Authorization (RMA) number. All returns must include the original receipt, packaging, and accessories, and the product must be in like-new condition with no physical damage. The return must be shipped via FEDEX.
Please note that shipping costs are non-refundable and return shipping is the responsibility of the customer. If you received a defective or damaged product, please contact us at 480-414-9811 for assistance.
This return policy only applies to purchases made directly from Shinjitsu Audio. If you purchased our product from an authorized reseller, please contact them for their return policy and procedures.
We offer a return for a full refund or store credit if the product is defective within 15 days of the ship date.
If the product is not defective, we must be notified within 15 days of the ship date of the desire to return the product, and the return will be subject to a 15% restocking fee. You can notify us by email at firstname.lastname@example.org or by phone at (480) 414-9811.
We stand behind the quality of our products and are confident that you will love your Shinjitsu Audio speakers and products. Thank you for choosing Shinjitsu Audio!
Fulfillment shipping policy:
At Shinjitsu Audio, we take immense pride in the level of craftsmanship and attention to detail that goes into creating each of our handcrafted audio masterpieces. We understand that anticipation and excitement are an integral part of the experience when investing in our high-end speakers, and we'd like to take this opportunity to explain the process behind the 30-day waiting period and how you will receive status updates throughout the build and testing process.
Our journey begins by hand-selecting the finest exotic woods from our local supplier, Wood Crafters Source, of which we are an exclusive club member. These premium woods are then precisely cut using a CNC machine at Heather and Fred Studios, a renowned global source of fine woods and plastics custom machining.
Following this, our artisans hand glue and sand the speaker cabinets, ensuring a seamless finish that showcases the beauty of the wood. We then source the latest components from our global suppliers, including Germany-based Mundorf, Italian B&C, USA Speakers, Parts Express, Madisound, and Sonic Craft. For our wiring, we use military-grade materials provided by trusted military suppliers, and our main drivers come from industry leaders such as Mark Audio and Swans.
Once assembled, the speakers undergo rigorous testing for frequency response, distortion, and spectral integrity. Next, they are taken to our Listening Lab, where popular music is played through a state-of-the-art 10K vinyl rig to ensure tonal accuracy. After this, we capture photos of your new speakers.
Throughout the entire build and testing process, we will provide you with regular status updates, ensuring you stay informed and engaged every step of the way. These updates will include photos, videos, and detailed information about the progress of your bespoke Shinjitsu Audio speakers.
Please keep in mind that each speaker is crafted to order, with options for customization such as parts, finish, color of main drivers, and choice of compression driver. Upon completion, we carefully package the speakers using construction-quality foam, double-walled stiffened cardboard shipping boxes, and protective materials to ensure moisture integrity and the safety of the fine woods during transit.
We believe that the 30-day waiting period is an essential part of delivering the ultimate audio experience, allowing us to craft your bespoke Shinjitsu Audio speakers with precision and care. By offering our exclusive pre-order system and incentives, we hope to make this waiting period an enjoyable and rewarding part of your journey towards truly immersive and unparalleled audio.
Thank you for choosing Shinjitsu Audio, and we look forward to delivering your handcrafted audio masterpiece.
Terms and conditions: This website is owned and operated by Shinjitsu Audio. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors sale of audio equipment for home use.. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process. The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Shinjitsu Audio. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.
You agree to indemnify and hold Shinjitsu Audio and or Morris E. Emerick owner harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
To the maximum extent permitted by applicable law, Shinjitsu Audio and its owner Morris E. Emerick assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of United States of America in the State of Arizona, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Mesa AZ. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.
Information We Collect
When you visit our website or use our services, we may collect the following types of personal information:
Contact Information: This includes your name, email address, phone number, and shipping address.
Payment Information: This includes your credit card number, expiration date, and security code.
Order Information: This includes the products you purchase and any communication related to those purchases.
Usage Information: This includes information about how you use our website, such as the pages you visit and the links you click.
How We Use Your Information
We use your personal information to:
Process your orders and provide customer service.
Communicate with you about your orders, account, or other matters related to our services.
Improve our website and services, such as by analyzing user behavior and preferences.
Protect against fraudulent or unauthorized activity.
Comply with legal obligations, such as tax and regulatory requirements.
We may share your personal information with third parties in the following circumstances:
Service Providers: We may share your information with third-party service providers who help us operate our business, such as payment processors, shipping companies, and marketing agencies.
Legal Requirements: We may share your information to comply with legal obligations or respond to lawful requests from authorities, such as subpoenas or court orders.
Business Transfers: We may share your information if we are involved in a merger, acquisition, or sale of assets.
Cookies and Other Tracking Technologies
We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security system is 100% secure, and we cannot guarantee the security of your information.
Our website and services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you are under 13, do not use our website or services or provide any information to us.
Contact information for support or sales inquires:
Chat via our chat form