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新日オーディオでは、お客様の満足が最優先事項です。ご購入にご満足いただけない場合は、15 日以内であれば返品できます。

返品を開始するには、480-414-9811 までご連絡いただき、返品承認 (RMA) 番号を受け取ります。

すべての返品には、元のレシート、梱包材、付属品が含まれている必要があり、製品は物理的な損傷がなく、新品同様の状態である必要があります。

返品は UPS 経由で発送する必要があります。請求書付きの割引返品ラベルを提供できます。返品の送料はお客様のご負担となりますのでご了承ください。欠陥または破損した製品を受け取った場合は、サポートが必要なため、480-414-9811 までご連絡ください。

この返品ポリシーは、Shinjitsu Audio から直接購入した場合にのみ適用されます。当社の製品を正規販売店から購入した場合は、返品ポリシーと手順について正規販売店にお問い合わせください。

出荷日から15日以内に製品に欠陥がある場合、全額返金またはストアクレジットによる返品を提供します。商品に欠陥がない場合には、 製品の返品を希望する場合は、出荷日から 15 日以内に通知する必要があります。返品には 15% の返品手数料がかかります。

すべての製品は米国本土では無料で当社から発送され、紛失または破損に対して当社の独立した保険会社を使用して保険がかけられます。お送りいたします。追跡番号。別途通知がない限り、リードタイムは通常 30 日です。

製作時間は7日。

Special Order and Customized Products:

Please note that special order items, customized products, or speaker kits are non-returnable. Once these specialized items have been ordered or tailored to your specifications, we are unable to accept returns or exchanges.

Warranty Policy

Effective Date: 01/01/2020

Thank you for choosing Shinjitsu Audio for your product needs. We stand behind the quality of our products and want to ensure your satisfaction. Please carefully read our warranty policy outlined below:

**1. Duration of Warranty:**
   - All Shinjitsu Audio products are covered by a warranty for a period of one (1) year from the date of purchase.

**2. Coverage:**
   - This warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by accident, misuse, abuse, neglect, unauthorized modification, or acts of nature.

**3. Return Policy:**
   - Returns will be accepted within 14 days of the purchase date for a refund or replacement, only if the product is found to be defective. To initiate a return, please contact our customer service department within the specified period.

   - Returns based on customer preference (e.g., changed mind, no longer wanted) beyond the 14-day return window will not be accepted. We encourage customers to thoroughly research and consider their purchase before finalizing.

**4. Repair at Our Costs:**
   - If a product covered under warranty experiences an issue within the one-year period, Shinitsu Audio will repair the item at no cost to the customer. The customer is responsible for shipping the defective product to our designated service center, and Shinjitsu Audio will cover the return shipping costs after the repair is completed.

**5. Warranty Claim Process:**
   - To make a warranty claim, please contact our customer service department at morris@shinjitsuaudio.com. Provide your original proof of purchase, a detailed description of the issue, and any supporting documentation or images.

**6. Exclusions:**
   - This warranty does not cover consumable parts, normal wear and tear, or damage resulting from unauthorized repairs or modifications.

**7. Limitation of Liability:**
   - Shinjitsu Audio shall not be liable for any incidental, indirect, special, or consequential damages resulting from the use of our products.

**8. Governing Law:**
   - This warranty policy is governed by the laws of Arizona USA. Any disputes arising under or in connection with this warranty policy shall be resolved in accordance with the laws of Arizona USA.

**9. Modifications:**
   - Shinjitsu Audio reserves the right to modify or update this warranty policy at any time. Any changes will be effective immediately upon posting on our website.

Thank you for choosing Shinjitsu Audio. We appreciate your trust in our products, and we are committed to providing excellent customer service.

Additional Clause: Non-Defective Issues Beyond 14 Days:

Customers are advised that this warranty is designed to cover genuine defects in materials and workmanship under normal use. We understand that every product may have unique characteristics, and individual preferences may vary.

Beyond the initial 14-day satisfaction period, Shinjitsu Audio reserves the right to assess warranty claims carefully. If the reported issue is determined to be unrelated to a genuine defect in materials or workmanship and is deemed a result of normal wear and tear, misuse, or cosmetic preferences, Shinjitsu Audio reserves the right to refuse the warranty claim.

Examples of issues not covered under warranty include, but are not limited to:

• Slight variations in appearance, color, or texture that do not affect the product's functionality.
• Normal wear and tear, including minor scratches, dents, or cosmetic imperfections.
• Sounds or noises that are inherent to the design and do not compromise the product's performance.

Customers are encouraged to thoroughly inspect the product upon receipt and report any potential defects promptly within the initial 14-day satisfaction period. After this period, claims will only be accepted for genuine defects covered by the warranty.

Any attempt to exploit the warranty policy for issues deemed non-defective will result in the rejection of the warranty claim. [Your Company Name] reserves the right to charge customers for any costs incurred in assessing and returning products found to be without genuine defects.