Shinjitsu Audio — Policies & Terms
Last updated: August 20, 2025
Questions? Email morris@shinjitsuaudio.com
Phone: 480-414-9811

1. Orders & Lead Times
   • Most standard orders ship in ~30 days.
   • Timing may vary with parts availability, custom finishes, holidays, courier issues, or other conditions beyond our control.
   • We’ll email updates if timing changes.

2. Pricing & Payment
   • Prices are USD and may change until you place an order.
   • Payment in full is required before your order builds.
   • Sales tax/import duties/local fees (if any) are the buyer’s responsibility.

3. Cancellations
   • Within 48 hours of order: full refund.
   • After 48 hours and before production/custom finishing: refund minus 5% processing.
   • After production/custom work begins: treated as a return (see section 4).

4. Returns (30-Day Window)
   • Request an RMA within 30 days of delivery.
   • Item must be like-new, with all accessories and original packaging.
   • 20% restocking fee.
   • Buyer pays insured return shipping and is responsible for transit loss/damage back to us.
   • Refunds are issued after inspection (allow 5–10 business days).
   • Not returnable: custom/special orders, B-stock/clearance, items with wear/mods/missing parts.

5. Shipping, Damage & Loss
   • We ship insured (often via UPS; labels may be created through Easyship).
   • Title/risk pass at delivery (or at pickup if you use your own carrier).
   • If damaged/lost: report within 48 hours, keep all packaging, send photos; we file the claim and proceed after insurer accepts liability.
   • If tracking shows “attempted” or “exception,” contact the carrier to arrange redelivery or pickup.

6. Warranty
   • 1-year limited warranty against defects in materials/workmanship under normal use.
   • OEM components carry their manufacturer warranties (we’ll help you access them).
   • Exclusions: misuse, improper wiring/amplification, impact/moisture, extreme temperature/humidity, modifications.
   • Real wood varies and moves (grain/color variation, minor checking/texture); these are not defects.

7. Support
   • Need help? Email morris@shinjitsuaudio.com for placement, room tips, and system matching.

8. Limitation of Liability
   • Remedies are limited to repair, replacement, or refund of the product price. No indirect/incidental/consequential damages.

9. Privacy
   • We don’t sell your data. You can unsubscribe from emails anytime.

10. Changes
    • We may update these terms. The effective date is at the top of this page.