Returns

Returns & Satisfaction Policy

We want every customer to be fully satisfied with their purchase.

Because Shinjitsu Audio products are hand-built to order using solid hardwoods and premium components, returns are handled with care, clarity, and specific guidelines.

1. Before You Return: Talk to Us

Most "problems" are actually setup choices.

Because our systems offer unique adjustability (capacitors, resistors, horn positioning), many issues can be resolved with a quick conversation.

We strongly encourage you to contact us before initiating a return. In many cases, we can troubleshoot the tuning or assist with setup without you having to ship the product back.

2. The Return Window & Authorization

  • Window: Returns are accepted within 14 days of delivery.

  • Authorization: All returns require an approved RA# (Return Authorization Number). Please contact us to receive your RA# before shipping anything back. Returns received without an RA# will not be accepted.

3. The 20% Restocking Fee

Unlike mass-market electronics, our speakers are small-batch productions, often finished specifically for you.

  • A 20% restocking fee applies to all non-defective returns.

  • This fee covers the labor, materials, testing, and time invested in your build. It ensures that our pricing remains fair for serious customers and prevents casual "trials" that drive up costs for everyone.

4. Condition of Returned Products

To receive a refund (minus the restocking fee), items must be returned in pristine, like-new condition.

  • Packaging: Must be in original boxes with all original foam and protection.

  • Accessories: All capacitors, resistors, jumpers, and manuals must be included.

  • Damage: Any damage to the cabinetry, horn finish, drivers, or crossover components will be assessed upon inspection. The cost to repair such damage will be deducted from the refund amount.

5. Return Shipping

  • Cost: Customers are responsible for return shipping costs.

  • Insurance: We heavily recommend using insured, trackable shipping (UPS/FedEx). We cannot issue refunds for items that are lost or damaged during the return trip. If the carrier breaks it, you will need to file the claim with them.

6. Inspection & Refunds

Once we receive the return, it undergoes a bench inspection to verify condition and function.

  • Refunds are issued only after inspection and acceptance.

  • Funds typically appear on your original payment method within 5–7 business days, depending on your bank’s processing time.